The buttons above are all helpful tools for new and existing Springfield Clinic patients. Not quite sure where to start? We've outlined the top need-to-know patient resources below.
Masking Policy
Patients, guests and visitors are required to wear a mask at all times within our clinical spaces per the CDC guidelines that require masks in health care settings.
We are no longer allowing cloth masks, gaiters, or masks with exhalation valves at this time. Please change into one of the provided surgical masks located at the building's entrance. We ask that you respect social distancing in waiting areas wherever possible. Thank you for your cooperation.
Visitor Policy
(Updated May 2021) Springfield Clinic encourages patients and other members of the public entering upon the Springfield Clinic premises to bring no more than one additional family member onto the company’s premises at any time.
Patients under the age of 18 may be accompanied by two parents, guardians or caretakers.
Adult patients with a physical or mental impairment may be accompanied by only one companion.
Patients of the Clinic’s Ambulatory Surgery Center may only be accompanied by one companion who will also be available to drive them home from their procedure.
Looking for a New Primary Care Provider?
Use our find a provider search and see at a glance who is accepting new patients. Our provider profile pages are designed for patients to get to know the person behind the white coat. Patients can also call 217.528.7541 and ask to be connected to a new patient advocate.
Questions About In-Network Insurance?
Contact our insurance Patient Advocates at 217.391.7086 to assist with any questions and discuss your unique situation. Hours are Monday-Thursday 8 a.m.- 7 p.m., Friday 8 a.m.-5 p.m. and Saturday 8 a.m.- 12 p.m. If you leave a message after hours, we will call you back the next business day. You can review our list of in-network insurance plans here: https://www.springfieldclinic.com/insurance.
Need Help After Hours?
Our registered nurses offer TeleNurse services available 24 hours a day, 7 days a week, including holidays, to assist you with medical advice. Call 217.528.7541 or 800.444.7541.
Drive-Up Lab Services
Looking for convenient drive-up lab services? Springfield Clinic offers two locations in Springfield -- one on the city's west side and one downtown. Learn more about drive-up lab services and find a location near you.
Patient Portal: [email protected]
Get started with our free, secure online patient portal [email protected] powered by Follow My Health or call 217.528.7541 ext. 31098 for assistance.
Share Your Experience
Have a positive patient story to share with our Patient Experience team? We'd love to hear about it!
Have an unresolved quality or safety issues to discuss with our Quality of Care team? Contact 217.528.7541 and ask for Extension 1 or fill out our online feedback form. One of our compassionate team members will listen to your concern right away.
Need Help With a Payment?
Need assistance with your bill or to set up a payment plan? Contact our Patient Accounting team.
Transferring Care?
Transferring care from another physician or advanced practitioner?
Contact the Correspondence team of Springfield Clinic’s Health Information Management (HIM) Department for assistance with the transfer of your medical records from another physician or advanced practitioner to your new doctor. Simply call 217.528.7541 ext. 43749.
Medical Records
Need to request your medical records? Visit the following link: https://www.swellbox.com/springfield-wizard.html.