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    Patient Resources

    Need-to-Know Resources

    The buttons above are all helpful tools for new and existing Springfield Clinic patients. Not quite sure where to start? We've outlined the top need-to-know patient resources below.

    Patient rights

    1. You have the right to impartial access to all treatments, or accommodations that are available or medically indicated, regardless of race, creed, sex, national origin, religion or disability. You will be accorded accommodation under the Americans with Disabilities Act, such as the services of an interpreter or other accessibility accommodation, if needed.

    2. You have the right to considerate, respectful care at all times and under all circumstances with recognition of your personal dignity.

    3. You have the right to expect our staff members to display the highest regard for your privacy. You have the right to expect that all communications and records pertaining to your care are confidential.

    4. You have the right to expect reasonable safety insofar as clinical practices and environment are concerned.

    5. You have the right to know the identity and professional status of individuals providing your service, and to know which physician or other practitioner is primarily responsible for your care. You have the right to refuse to participate in research projects or to be interviewed for such purposes. You have the right to a full explanation or purposes and uses of the information if you do participate.

    6. You have the right to obtain from your physician complete and current information concerning your diagnosis, treatment and any known prognosis. When it is not medically advisable to give such information to you, the information can be made available to a legally authorized individual.

    7. You have the right to reasonably informed participation in decisions involving your care. You should not be subjected to any procedure without your voluntary, competent and understanding consent, or that of your legally authorized representative. Where medically significant alternatives for care or treatment exist, you should be so informed.

    8. You have the right to consult with another specialist, at your own request and expense. You have the right to end your relationship with your health care provider.

    9. You have the right to refuse treatment to the extent permitted by law. When refusal of treatment by you or your legally authorized representative prevents the provision of appropriate care in accordance with ethical and professional standards, your doctor may terminate the relationship with you upon reasonable notice.

    10. You have the right to request and receive an itemized, detailed explanation of your total bill.

    Patient responsibilities

    1. You are responsible to provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your health. You are responsible for making it known whether you clearly comprehend a contemplated course of action and what is expected of you.

    2. You are responsible for following the treatment plan recommended by your physician. This may include following the instructions of nurses and allied health personnel as they follow the orders of your physician.

    3. You are responsible for keeping appointments, and, when unable to do so for any reason, to notify the doctor’s office.

    4. You are responsible for your actions if you refuse treatment or do not follow the doctor’s instructions.

    5. You are responsible for assuring that the financial obligations of your health care are fulfilled as promptly as possible.

    6. You are responsible for checking in at the reception desk upon each arrival so that the receptionist is aware of your presence.

    7. You are responsible for informing Springfield Clinic about new addresses, new telephone numbers, changes of names or new family members as soon as possible.

    8. You are responsible for being considerate of the rights of other patients and Springfield Clinic personnel and for being respectful of the property of other persons and that of the clinic.

    9. You are responsible for providing a responsible adult to transport you home from the facility and remain with you for 24 hours if required by your provider.

    10. You are responsible for informing your provider about any advance directive you may have that could affect your care. 

    As of March 21, 2023, masking is optional at all Springfield Clinic locations.

    Even though masking are optional in general, there are instances in which masking is required.

    Patients will be required to mask when:

    • They have suspected or confirmed COVID-19 or other respiratory infection (e.g., runny nose, cough, sneezing, congestion, etc.)

    • They have tested positive and are within their 10-day period after symptom onset or testing positive, if asymptomatic

    • They are within their 10-day post-exposure period

    Providers and staff will be required to mask when:

    • Caring for patients with suspected or confirmed COVID-19 or other respiratory infection

    • They have tested positive and are within their 10-day period after symptom onset or testing positive, if asymptomatic

    • They are within their 10-day post-exposure period

    Protocols related to masking requirements after exposure or testing positive remain in place.

    Patients, providers and staff may choose to continue to mask based on personal preference and their potential for developing severe disease.

    Also, providers and staff must mask if the patient requests for masks to be worn during their visit.

    Use our find a provider search and see at a glance who is accepting new patients. Our provider profile pages are designed for patients to get to know the person behind the white coat. Patients can also call 217.528.7541 and ask to be connected to a new patient advocate.

    Our patient resource guide explains the tools and services available to you as a patient of Springfield Clinic primary and specialty care. Click through our digital guide to explore and access phone numbers, links to our website and QR codes to scan on your mobile device. You can request a printed copy of this guide at your provider(s) office.  

    Are we missing something in this guide? Please visit our ⁠patient experience page and share your question with our team!  

    Patients of the Clinic’s Surgery Center may only be accompanied by one companion who will also be available to drive them home from their procedure.

    Contact our insurance Patient Advocates at 217.391.7086 to assist with any questions and discuss your unique situation. Hours are Monday-Thursday 8 a.m.- 7 p.m., Friday 8 a.m.-5 p.m. and Saturday 8 a.m.- 12 p.m. If you leave a message after hours, we will call you back the next business day. You can review our list of in-network insurance plans here.

    If you have any questions for your care provider between 8:00 a.m. - 5:00 pm please contact their office directly at 217.528.7541. Springfield Clinic TeleNurse registered nurses are available when your physicians aren’t - including after hours, weekends and even holidays. After 5:00 p.m. your calls will be transferred to TeleNurse. Call 217.528.7541 or 800.444.7541.

    Looking for convenient drive-up lab services? The Springfield Clinic Downtown Drive-Up Lab offers lab services, vaccines and COVID-19 testing.

    Starting Jan. 23, 2024, Springfield Clinic locations will start transitioning to a new electronic health record (EHR) system, athenahealth. Athenahealth provides a modern and seamless way to access your patient information, appointments, medical history and billing statements in one platform. With the transition to athenahealth, patients will take advantage of an upgraded portal experience!

    During this transition period, patients will have appointment information in multiple portals depending on the provider and location of your visit. We will transition all Springfield Clinic locations to athenahealth by August 2024. We appreciate your patience during this time.

    Have a positive patient story to share with our Patient Experience team? We'd love to hear about it!

    Have an unresolved quality or safety issues to discuss with our Quality of Care team? Contact 217.528.7541 and ask for Extension 1 or fill out our online feedback form. One of our compassionate team members will listen to your concern right away. 

    Need assistance with your bill or to set up a payment plan? Contact our Patient Advocate Center team. 

    Transferring care from another physician or advanced practitioner?

    Contact the Correspondence team of Springfield Clinic’s Health Information Management (HIM) Department for assistance with the transfer of your medical records from another physician or advanced practitioner to your new doctor. Simply call 217.528.7541 ext. 77346.

    Need to request your medical records? Visit the following link:

    Still Looking for a Resource?

    Type a question or keyword in search or contact us!

    Advance Directives

    Every person has the right to make his or her own decisions about health care. An advance directive is a document that helps ensure the care you receive is in line with your values and wishes, even if you aren’t available to communicate them at the time.

    Advance directives aren't just for older adults. Unexpected end-of-life situations can happen at any age, so it's important for ALL adults to have advance directives. Springfield Clinic encourages all patients age 18 and older to have an advance directive, regardless of their health.

    Depending on the form you use, an advance directive allows you to do one or both of the following:

    • Name the person you want to make health care decisions for you if you can’t speak for yourself. This person is called your “health care agent.”

    • Choose the kind of care and treatment you want provided or withheld in certain situations. If illness or injury should prevent you from making or communicating decisions for yourself, the directive can guide your medical care and help make sure your wishes are honored.

    You can change your mind about your health care agent or preferences at any time. Keep in mind you can record your wishes for any level of care— not just wishes to withhold care. Your directive will only be used if you can’t speak for yourself.

    Remember, Springfield Clinic offers ALL adult patients a chance to complete an advance directive. It doesn’t depend on your current health, and it doesn’t mean that your doctors expect your health to worsen. If you choose to complete an advance directive, Springfield Clinic will store a copy in your electronic health record (EHR). If needed, it can be used in the future—in one year or thirty years from now.

    If your wishes change, you can complete a new form and provide it to Springfield Clinic. Only the most recent directive will be used.