Springfield Clinic is proud to partner with the Central Illinois Customer Service Association (CILCSA) to bring national keynote speaker Austin Hatch to Springfield on Tuesday, June 7 to share his story of “Grit and Thriving in the Midst of Adversity.”

Coming off the challenges from the pandemic over the past three years, Springfield Clinic and CILCSA came together to find a way to honor the health care teams in our community and provide inspiration and appreciation for their work.  If you haven’t heard of Austin Hatch, his story is in one word, unforgettable.

Austin will share lessons learned from unimaginable loss, his extensive health care journey and his road to recovery and triumph with the end goal to inspire others to thrive in the midst of adversity. 

“Austin believes that we are not a product of our circumstances; we are the product of how we choose to respond, and this is the attitude that we strive to instill in our care teams.  I’ve heard and been inspired by Austin from afar, and we are thrilled to partner with CILCSA to bring his voice to a large and local audience,” says Zach Kerker, Vice President of Brand, Experience & Advocacy at Springfield Clinic.  Austin will speak to 250 employees at the Springfield Clinic leadership summit in the afternoon. The evening session in partnership with CILCSA will be open to the public and CILCSA members.

“Providing tools and best practices for how to deliver exceptional customer service is mission of our organization, and it’s the right time to partner with Springfield Clinic to share the unforgettable journey of Austin to learn how to adapt in the worst of times and to celebrate the impact we have in the service we provide to others,” adds Des Logsdon, a founding Board member of CILCSA.